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Patient Account Services Supervisor in Brentwood, TN at PathGroup

Date Posted: 4/12/2018

Job Snapshot

Job Description


Patient Account Services Supervisor directly supervises and coordinates the activities of the patient account services team including monitoring calls, handling escalated calls and supervising day to day functions.



  • Support PathGroup’s mission, vision, goals and management decisions.
  • Provide leadership and supervise/manage assigned department, make decisions, solve problems, develop procedures, and conduct and attend meetings.
  • Manage employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions and selecting and assigning staff.
  • Responsible for new employee orientation processes, employee training and continuing education.
  • Manage employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Human Resources.
  • Ensure effective employee relations by sustaining an ethical, non-discriminatory and safe work environment and establishing effective communication lines and methods. Identify and solve employee problems, manage conflict, and respond to grievances as needed.
  • Develop and implement procedures to ensure the highest levels of customer satisfaction, maximize the use of call center and productivity and accuracy in department.
  • Handle escalated calls
  • Monitor and review individual and team performance.  Success is based on the performance of assigned team and the overall success of the project.
  • Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
  • Field questions from team and possibly clients; recommend corrective services to address patient complaints
  • Monitor email and voice mail to ensure all communications are up to date and accurate.
  • Ensure all payroll deadlines are met.
  • Ensure daily and monthly performance results are tracked by representative and team.
  • Perform audits and monitor and report on departmental quality and productivity standards. Monitor Patient Account Representative Activity “real time”

Job Requirements


  • High School Diploma or GED is required.


  • Three to five years of prior job-related experience is required with at least one year of prior supervisor or lead experience.
  • Experience with healthcare revenue cycle management solutions is a preferred.