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Patient Account Services Representative in Brentwood, TN at PathGroup

Date Posted: 3/13/2018

Job Snapshot

Job Description


The Patient Account Services Representative, under the direction of the Patient Account Services Supervisor performs the daily activities of analyzing, identifying and solving patient/insurance reimbursement issues.


  • Responsible for the review and follow-up of outstanding accounts and adhering to productivity guidelines as established by the Patient Account supervisor.
  • Contact patients and insurance companies for collection of outstanding claims
  • Resolve outstanding accounts, following established policy/procedures in resolving, i.e. account write off, placement with collection agency, payment plan scheduling, and appeals with insurance companies etc.
  • Analyze and review reports to identify reimbursement problems with insurance companies.
  • Compose letters to insurance companies/patients to resolve reimbursement problems.
  • Contact insurance companies to resolve contract issues regarding rates of payment.
  • Review Bad Address reports/returned statements and utilizes resources to locate correct information. 

Job Requirements


  • High school diploma or general education degree.


  • Two to four years of prior job-related experience and/or training required.
  • Knowledge of fee schedules and contracted insurance companies preferred.