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Patient Account Services Coordinator in Brentwood, TN at PathGroup

Date Posted: 1/25/2018

Job Snapshot

Job Description


The Patient Account Services Coordinator, under the direction of the Patient Account Services Supervisor performs the daily activities of analyzing, identifying and solving patient/insurance reimbursement issues and assists in the leadership and supervision of the department.



  • Assists the Patient Account Services Supervisor in the overseeing the day-to-day operations of the Patient Account Services department.
  • Serves as project leader in the development and implementation of training, QA programs and department protocols.
  • Acting as supervisor in absence of supervisor.
  • Train Patient Account Services personnel in the function of IDX and PCS, consistent with their level of security access. Prepare copies of training documentation.
  • Assists in establishing and maintaining productivity standards. Maintain the monthly productivity report for the Patient Account Services area. Responsibility to include auditing and reporting in regards to quality and productivity standards.
  •  Assists with development of the weekly agenda for staff meetings, takes notes in an orderly fashion, and distributes to Patient Account Representatives.
  • Assist Supervisor in creating and maintaining Patient Account Services procedure documentation.
  • Maintains write offs on a monthly basis in accordance with compliance in regards to policy and procedure.
  • Utilizes reports to identify reimbursement problems and follow-up with Patient Account Services Reps for resolution.
  • Resolving issues related to complex accounts and escalated customer issues. Resolves incoming requests from Collection Agency in a timely manner.
  • Answer day to day questions that Patient Account Services Rep may have in regards to their work files.
  • Audits and reports on quality and productivity standards annually.
  • Maintains documentation on cash posting procedures.
Work Schedule
Mon-Fri 8:00am-5:00pm

Job Requirements


  • High school diploma or GED is required.


  • Two to four years of prior job-related experience is required. 
  • Experience with insurance follow-up required.
  • Knowledge of system interfaces with Accounts Receivable is required.