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Director of Phlebotomy Operations in Nashville, TN at PathGroup

Date Posted: 3/14/2018

Job Snapshot

Job Description


The Director of Phlebotomy Operations leads and manages the operational phlebotomy areas to support and contribute to PathGroup's overall goals and business strategies.



  • Set the agenda for the laboratory operations by achieving ambitious and appropriately aligned client satisfaction and production objectives which support PathGroup's overall goals and business strategies.
  • Ensure the desired outcomes, costs and benefits of all business systems and practices throughout PathGroup are known and can be articulated by staff responsible for managing those systems and practices.
  • Complete performance appraisals and accurate assessments of subordinate manager's and supervisor's performance based upon observation of their performance and written records (e.g. fact files). Complete fact files within established deadlines.
  • Build learning into work performed by subordinate managers and supervisors, such that each gains an increasing understanding of how and why work is performed in the department and organization; this includes an understanding of current process deficiencies.
  • Communicate instructions and other information to subordinate managers and supervisors in an organized and formatted language which results in complete understanding by each.
  • Provide effective on-the-job training, such that performance objectives are clear.
  • Ensure subordinates have the resources and tools (feedback, equipment, training, assistance, information) needed to achieve desired performance. Ensures learning includes feedback that is evaluative, diagnostic and corrective.
  • Assist OMC colleagues at PathGroup by encouraging their performance and valuing their contribution.
  • Implement performance improvement plans (PIPs) as necessary to identify desired vs. actual performance, prior actions taken, timeframes for improvement and consequences.
  • Make and enforce decisions, including all personnel decisions, and complete an accurate analysis of all relevant issues (past practices, work history, individual and group performance, department and organizational needs, consistency, fairness, etc.).
  • Administer policies consistently and fairly. Ensure progressive disciplinary actions reflect a complete analysis of relevant business information.
  • Recognize the needs of subordinate managers and supervisors, and provide flexibility in scheduling, work assignments, etc., to allow them to address personal issues without hindering performance.
  • Facilitate resolution of conflicts by allowing others to talk uninterrupted, structuring problems in behavioral terms, reflecting back what was said, requesting solutions, recommending solutions when necessary, creating accountabilities, and conducting follow-ups.
  • Submit reports (e.g. timesheets, forms, logs, authorizations, etc.) to appropriate personnel within and outside the department that are complete, accurate and within established departmental and organizational timeframes.
  • Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.
  • Manage the PSC process to include selection of appropriate locations, financial oversight, staffing, and compliance in accordance with Corporate oversight.
  • Manage the financial evaluation of all IOP staff.
  • Work closely with sales and TAM teams for onboarding of new large clients as appropriate.
  • Perform all job responsibilities in alignment with the industry’s best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
  • Must be willing to travel on a regular basis within each of the territories that are being managed. This may be related to regular staff visits, meetings with clients, exploration of new PSC locations, and being part of the on boarding process.
  • Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.


  • Work with other departments within PathGroup and subsidiaries.
  • Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
  • Other duties as assigned.

Job Requirements


  • High School Diploma or GED required. Bachelors degree or higher preferred. 
  • Phlebotomy certification required.


  • Five years or more of prior job-related experience is required.
  • Familiarity with the clinical and anatomical laboratory operations desired.
  • Must have exceptionally strong inter-personal communication skills, including excellent verbal and written skills.
  • Must demonstrate strong ability to supervise and lead others.
  • Must be creative and use experience, judgment, and available resources to plan and accomplish goals.