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Customer Service Representative - 5029 in Brentwood, TN at PathGroup

Date Posted: 1/14/2019

Job Snapshot

Job Description

Work Schedule:

Monday - Thursday 9:00 am-5:30 pm

Friday 7:30 am-4:00 pm 


The Customer Service Representative, under the direction of the Customer Service Supervisor performs the daily activities of answering incoming calls quickly and professionally.



  • Answer and actively listen to all calls related to healthcare billing from patients, clients and insurance carriers.
  • Thoroughly document phone calls/correspondence received to Customer Service department related to patient accounts.
  • Collect and input patient insurance carrier information into system, and file claims both electronically and manually.
  • Resolve patient account balances by facilitating payment in full or setting up a payment plan within PathGroup guidelines by credit card processing system and/or mail.
  • Ability to meet daily departmental production, quality and attendance goals.
  • Ability to process patient calls in an efficient and effective manner by mastering departmental policies and best practices.
  • Must be professional and courteous both over the phone and in writing.
  • Work updates received from patients via the PathGroup website which include new insurance information, as well as billing questions.
  • Must be familiar with the business office claim processes in all departments in order to effectively resolve a patient’s request which includes but is not limited to:
  • Perform all job responsibilities in alignment with the industry’s best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
  • Must be familiar with and abide by the Corporate Compliance Program and all corporate policies, including the Privacy and Security policies.
Work Schedule
9AM- 5:30PM M-Thurs , 7:30AM-4:PM Friday

Job Requirements


  • High school diploma or GED is required.


  • Must have 1+ years of call center and / or healthcare collections experience.
  • 1+ years of experience working in a high-volume call center environment preferred.
  • Previous medical office experience preferred.
  • Good verbal and written communication skills required.