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Client Services Representative in Nashville, TN at PathGroup

Date Posted: 2/16/2018

Job Snapshot

Job Description

JOB SUMMARY:

The Client Services Representative under the direction of the Client Services Manager performs the daily activities of communicating with internal and external clients in order to provide needed information for patient care.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

  • Follow client services department policies and procedures.
  • Call Alert test reports for clinical lab testing to clients.
  • Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.
  • Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction.
  • Handle difficult calls tactfully, courteously, and professionally.
  • Research and resolve problems with specimens and/or reports.
  • Contribute to a positive work climate and to the team effort of the department and company.
Work Schedule
Other
9:00a-6:00p
 

Job Requirements

EDUCATION & LICENSURE:

  • High school diploma or GED is required.

REQUIREMENTS:

  • One year of client services experience required.
  • Prior Medical/Healthcare experience is also required.